blog_posts: 83fc106241
This data as json
id | createdDate | title | link | postExcerpt | featuredImageUrl | hash | contributors | modifiedDate | displayDate |
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blog-posts#40-6013 | 2022-05-04 22:49:51 | Routing contacts based on performance objectives in Amazon Connect: Service level (part 1) | https://aws.amazon.com/blogs/contact-center/routing-contacts-based-on-performance-objectives-in-amazon-connect-service-level-part-1/ | Enterprise contact centers have performance objectives (service levels, agent occupancy, average speed to answer) to deliver a high-quality customer service experience. The strategies used to route incoming contacts have a direct influence on these performance metrics. Amazon Connect makes it possible to route contacts based on objectives that are important to the business. This is [...] | https://d2908q01vomqb2.cloudfront.net/af3e133428b9e25c55bc59fe534248e6a0c0f17b/2022/04/27/2022-04-27_16-21-59.jpg | 83fc106241 | Prashant Desai, Mehul Patel, Parind Poi | 2022-05-05 23:41:16 | 04 May 2022 |
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