blog_posts: 7eb7ebcf7e
This data as json
id | createdDate | title | link | postExcerpt | featuredImageUrl | hash | contributors | modifiedDate | displayDate |
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blog-posts#40-7497 | 2022-11-02 16:21:47 | Use Alexa devices to initiate customer service with Amazon Connect | https://aws.amazon.com/blogs/contact-center/use-alexa-devices-to-initiate-customer-service-with-amazon-connect/ | Introduction Customers expect multiple channel options when contacting customer service departments. Amazon Alexa smart speakers have become increasingly popular in households globally. Contact center innovators can exceed customer expectations by enabling Alexa as an additional channel with Amazon Connect. Adding Alexa as a channel will provide customers with additional choice and convenience, resulting in a [...] | https://d2908q01vomqb2.cloudfront.net/af3e133428b9e25c55bc59fe534248e6a0c0f17b/2022/11/02/Alexa.jpg | 7eb7ebcf7e | Cuong Do Vu, Soumiya Mathur | 2022-11-02 16:21:47 | 02 Nov 2022 |
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