blog_posts: 7cf8bfa1a5
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id | createdDate | title | link | postExcerpt | featuredImageUrl | hash | contributors | modifiedDate | displayDate |
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blog-posts#40-11053 | 2024-06-20 15:15:07 | Scale and optimize staffing based on performance objectives in Amazon Connect (part 3) | https://aws.amazon.com/blogs/contact-center/scale-and-optimize-staffing-based-on-performance-objectives-in-amazon-connect-part-3/ | Contact centers have performance objectives (service levels, agent occupancy, average speed to answer) to ensure a high-quality of customer service. The methods used to route incoming contacts have a direct influence on these performance metrics. Amazon Connect makes it possible to route contacts based on objectives that are important to the business. Part 1 of [...] | https://d2908q01vomqb2.cloudfront.net/af3e133428b9e25c55bc59fe534248e6a0c0f17b/2024/06/20/Scale-and-optimize-staffing-based-on-performance-objectives-in-Amazon-Connect-part-3-300x169.jpg | 7cf8bfa1a5 | Prashant Desai, Mehul Patel, Parind Poi | 2024-06-20 15:15:07 | 20 Jun 2024 |
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