blog_posts: 6b8a5131fc
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id | createdDate | title | link | postExcerpt | featuredImageUrl | hash | contributors | modifiedDate | displayDate |
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blog-posts#36-4274 | 2021-01-19 15:26:16 | Field Notes: Improving Call Center Experiences with Iterative Bot Training Using Amazon Connect and Amazon Lex | https://aws.amazon.com/blogs/architecture/field-notes-improving-call-center-experiences-with-iterative-bot-training-using-amazon-connect-and-amazon-lex/ | This post was co-written by Abdullah Sahin, senior technology architect at Accenture, and Muhammad Qasim, software engineer at Accenture. Organizations deploying call-center chat bots are interested in evolving their solutions continuously, in response to changing customer demands. When developing a smart chat bot, some requests can be predicted (for example following a new product launch [...] | https://d2908q01vomqb2.cloudfront.net/fc074d501302eb2b93e2554793fcaf50b3bf7291/2021/01/08/Architecture-Diagram-300x116.png | 6b8a5131fc | Marius Cealera | 2021-01-19 15:34:18 | 19 Jan 2021 |
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