blog_posts: 69e290545d
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id | createdDate | title | link | postExcerpt | featuredImageUrl | hash | contributors | modifiedDate | displayDate |
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blog-posts#40-10704 | 2024-04-25 13:17:56 | Optimizing your knowledge base for Amazon Q in Connect | https://aws.amazon.com/blogs/contact-center/optimizing-knowledge-base-amazon-q-in-connect/ | A solid knowledge base has always been a crucial piece in effectively aiding agents in the contact center. Now with generative AI, well-structured, straightforward, and up-to-date knowledge bases are key to support generative AI assistants like Q in Connect in easily and effectively synthesizing your content. In this blog post, you will learn about Amazon Q in Connect, how it works, and how to optimize your knowledge base to maximize impact using our generative AI capabilities. | https://d2908q01vomqb2.cloudfront.net/af3e133428b9e25c55bc59fe534248e6a0c0f17b/2024/04/24/Optimizing-your-knowledge-base-for-Amazon-Q-in-Connect-300x169.jpg | 69e290545d | Freddy Jimenez, Prescott Wright, Alex Schrameyer | 2024-04-25 13:17:56 | 25 Apr 2024 |
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