blog_posts: 64c2c3a2e9
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id | createdDate | title | link | postExcerpt | featuredImageUrl | hash | contributors | modifiedDate | displayDate |
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blog-posts#40-3818 | 2021-07-23 15:48:04 | Assist agents and enrich system metrics with Amazon Connect | https://aws.amazon.com/blogs/contact-center/assist-agents-and-enrich-system-metrics-with-amazon-connect/ | Agents are a core part of a contact centre. At peak times, they manage long queues and look through multiple systems for the information requested by their customers. During a call, agents may need to reconfirm information with the customer that they already gave in the Interactive Voice Response (IVR) system. This may include the [...] | https://d2908q01vomqb2.cloudfront.net/af3e133428b9e25c55bc59fe534248e6a0c0f17b/2021/04/22/Screenshot5-800-300x158.png | 64c2c3a2e9 | Shabri Mehta, Sofia Kyriazidi | 2021-07-23 15:48:04 | 23 Jul 2021 |
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