blog_posts: 62c9b5904e
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id | createdDate | title | link | postExcerpt | featuredImageUrl | hash | contributors | modifiedDate | displayDate |
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blog-posts#40-10464 | 2024-03-21 09:02:07 | Securely pass the customer information to agent using Amazon Connect in-app, web, and video calling | https://aws.amazon.com/blogs/contact-center/securely-pass-the-customer-information-to-agent-using-amazon-connect-in-app-web-and-video-calling/ | Companies often add self-service capabilities to their websites or mobile applications, such as frequently asked questions (FAQs) or knowledge articles, to help customers address their queries. When that customer escalates to a live agent for help, they are often asked to repeat the same information they may have entered or browsed on the app or [...] | https://d2908q01vomqb2.cloudfront.net/af3e133428b9e25c55bc59fe534248e6a0c0f17b/2024/03/20/Securely-pass-customer-context-to-agents-using-Amazon-Connect-in-app-web-and-video-calling--300x169.jpg | 62c9b5904e | Prabhakar Rajasekar, Pavan Dusanapudi | 2024-05-27 11:47:58 | 21 Mar 2024 |
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