blog_posts: 56798f9496
This data as json
id | createdDate | title | link | postExcerpt | featuredImageUrl | hash | contributors | modifiedDate | displayDate |
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blog-posts#40-3911 | 2021-06-24 15:19:22 | Provide real-time customer sentiment analytics to agents using Contact Lens API for Amazon Connect | https://aws.amazon.com/blogs/contact-center/provide-real-time-customer-sentiment-analytics-to-agents-using-contact-lens-api-for-amazon-connect/ | A contact center has a large amount of valuable customer data that supervisors and quality assurance managers can use to easily understand the sentiment, trends, and compliance risks of customer conversations. These insights allow companies to effectively train agents, replicate successful interactions, and identify important customer feedback. This said, many companies find it difficult to [...] | https://d2908q01vomqb2.cloudfront.net/af3e133428b9e25c55bc59fe534248e6a0c0f17b/2021/06/22/Screen-Shot-2021-06-22-at-9.39.54-AM-300x234.png | 56798f9496 | Sagar Khasnis, Vish Kale | 2021-06-24 15:19:22 | 24 Jun 2021 |
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