blog_posts: 4e14c5243a
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id | createdDate | title | link | postExcerpt | featuredImageUrl | hash | contributors | modifiedDate | displayDate |
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blog-posts#36-6947 | 2021-07-28 00:53:23 | Field Notes: Build Dynamic IVR Menus with Amazon Connect and AWS Lambda | https://aws.amazon.com/blogs/architecture/field-notes-build-dynamic-ivr-menus-with-amazon-connect-and-aws-lambda/ | This post was co-written by Marius Cealera, Senior Partner Solutions Architect at AWS, and Zdenko Estok, Cloud Architect and DevOps Engineer at Accenture. Modern interactive voice response (IVR) systems help customers find answers to their questions through a series of menus, usually relying on the customer to filter and select the right options. Adding more [...] | https://d2908q01vomqb2.cloudfront.net/fc074d501302eb2b93e2554793fcaf50b3bf7291/2021/07/21/IVR-flow-leveraging-dynamically-generated-menu-options-300x130.png | 4e14c5243a | Marius Cealera | 2021-07-28 00:54:10 | 28 Jul 2021 |
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