blog_posts: 498e22fbfd
This data as json
id | createdDate | title | link | postExcerpt | featuredImageUrl | hash | contributors | modifiedDate | displayDate |
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blog-posts#3-47894 | 2024-02-27 19:54:21 | Operata Service Monitoring and Assurance for Cloud Contact Centers and Amazon Connect | https://aws.amazon.com/blogs/apn/operata-service-monitoring-and-assurance-for-cloud-contact-centers-and-amazon-connect/ | The move to cloud-based contact centers (CCaaS) enables innovations like remote agents, sentiment analysis, and AI to improve customer experience. Operata offers a CX monitoring platform for Amazon Connect that provides observability into these connections, helping teams manage shared responsibility, analyze performance, anticipate issues, and optimize resources. Investing in visibility through tools like Operata sets CCaaS customers up for operational success. | https://d2908q01vomqb2.cloudfront.net/77de68daecd823babbb58edb1c8e14d7106e83bb/2023/07/12/Contact-Center-2023-Adobe-1-300x150.png | 498e22fbfd | Andy Scott, Nitin Kumar | 2024-03-28 17:09:42 | 27 Feb 2024 |
Links from other tables
- 19 rows from blog_post_hash in blog_post_tags