blog_posts: 399759439b
This data as json
id | createdDate | title | link | postExcerpt | featuredImageUrl | hash | contributors | modifiedDate | displayDate |
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blog-posts#3-24756 | 2021-06-04 16:44:12 | Servicing Customers on Social Messenger Channels via Amazon Connect Chat | https://aws.amazon.com/blogs/apn/servicing-customers-on-social-messenger-channels-via-amazon-connect-chat/ | Amazon Connect is an easy-to-use cloud contact center platform that helps enterprises provide superior customer service at a lower cost. TCS has built an adapter that can pick up the customer queries from social messenger channels and bring them into the web chat channel of Amazon Connect. This post describes the high-level architecture of the TCS solution, potential benefits, and ways to extend the solution to leverage other AWS services. | https://d2908q01vomqb2.cloudfront.net/77de68daecd823babbb58edb1c8e14d7106e83bb/2021/06/03/TCS-AWS-Partners-1-300x150.png | 399759439b | Blesson Gregory, Gaurav Arora | 2021-10-14 17:45:09 | 04 Jun 2021 |
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