blog_posts: 2f5742aa08
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id | createdDate | title | link | postExcerpt | featuredImageUrl | hash | contributors | modifiedDate | displayDate |
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blog-posts#18-18322 | 2023-01-31 22:05:00 | Improving the customer experience for high-traffic public services: An architecture guidance | https://aws.amazon.com/blogs/publicsector/improving-customer-experience-high-traffic-public-services-architecture-guidance/ | Improving the customer experience (CX) has emerged as an imperative for government agencies. In this blog post, learn an architecture pattern that public institutions can use to improve CX while building and deploying secure, resilient, and performant web applications that support sudden surges in demand for public services. This architecture pattern addresses the need of an example use case in which an agency must request information from thousands to millions of civilians, who may access a single-page application at similar times, and then sends email notifications to each civilian to confirm their activity. | https://d2908q01vomqb2.cloudfront.net/9e6a55b6b4563e652a23be9d623ca5055c356940/2023/01/31/gov-cx-high-traffic-serverless-web-application-featured-image.jpg | 2f5742aa08 | Natti Swaminathan, Marcus Smith, Mickey Iqbal | 2023-01-31 23:10:53 | 31 Jan 2023 |
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