blog_posts: 1c5807f387
This data as json
id | createdDate | title | link | postExcerpt | featuredImageUrl | hash | contributors | modifiedDate | displayDate |
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blog-posts#40-8456 | 2023-01-06 16:47:40 | Using SMS to accept alphanumeric entry for voice calls with Amazon Connect | https://aws.amazon.com/blogs/contact-center/using-sms-to-accept-alphanumeric-entry-for-voice-calls-with-amazon-connect/ | Organizations are increasingly using speech recognition to create powerful conversational interfaces in the contact center, enabling self-service, user identification, and caller authentication based on users’ spoken natural language. These capabilities create delightful experiences for the user and improve containment rates and customer satisfaction scores. Oftentimes, in order to authenticate callers, organizations typically must collect alphanumeric [...] | https://d2908q01vomqb2.cloudfront.net/af3e133428b9e25c55bc59fe534248e6a0c0f17b/2023/01/05/SMS-300x157.png | 1c5807f387 | Greg Thomas, Naveen Narayan | 2023-03-22 21:57:15 | 06 Jan 2023 |
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