blog_posts: 18cca0a9ee
This data as json
id | createdDate | title | link | postExcerpt | featuredImageUrl | hash | contributors | modifiedDate | displayDate |
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blog-posts#40-7866 | 2022-11-30 18:24:24 | Create, update, and check the status of Amazon Connect Cases using Amazon Connect Contact Flows | https://aws.amazon.com/blogs/contact-center/create-update-and-check-the-status-of-amazon-connect-cases-using-amazon-connect-contact-flows/ | Often, contact center agents need to handle complex issues that require multiple interactions, research, and detailed tracking and notation of next steps and status. For example, IT organizations need to be able to track troubleshooting steps, milestones, actions taken, and results of actions. Case management tools provide a solution that consolidates history of a specific [...] | https://d2908q01vomqb2.cloudfront.net/af3e133428b9e25c55bc59fe534248e6a0c0f17b/2022/11/28/self-serve-case-mngmt.jpg | 18cca0a9ee | Greg Thomas, Naveen Narayan | 2023-03-22 22:01:37 | 30 Nov 2022 |
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