blog_posts: 1567052fae
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id | createdDate | title | link | postExcerpt | featuredImageUrl | hash | contributors | modifiedDate | displayDate |
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blog-posts#3-35014 | 2022-11-14 17:43:30 | What Do Consumers Really Think of Automated Customer Service? | https://aws.amazon.com/blogs/apn/what-do-consumers-really-think-of-automated-customer-service/ | Conversational AI solutions, like chatbots and interactive voice response systems (IVR), are a key component of enterprises’ customer service strategy. AWS recently ran a survey, through ESG, on consumers’ opinions of automated customer service solutions like chatbots and IVRs. Conversational AI solutions have come a long way from basic FAQ experiences, and while we see strong positive signals of consumer interest in automated solutions, there are still areas for improvement. | https://d2908q01vomqb2.cloudfront.net/77de68daecd823babbb58edb1c8e14d7106e83bb/2022/11/09/Conversational-AI-AWS-Survey-thumbnail-300x150.png | 1567052fae | Arte Merritt | 2022-11-14 17:43:30 | 14 Nov 2022 |
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