blog_posts: 1006701002
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id | createdDate | title | link | postExcerpt | featuredImageUrl | hash | contributors | modifiedDate | displayDate |
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blog-posts#53-4331 | 2021-01-29 17:51:13 | In the News: T-Mobile Calls on Machine Learning to Boost CX | https://aws.amazon.com/blogs/industries/in-the-news-t-mobile-calls-on-machine-learning-to-boost-cx/ | The following article and podcast episode originally appeared on CIO. — The best applications of machine learning occur when algorithms augment human activities instead of replacing them. That’s the case with T-Mobile, which has deployed machine learning to help contact center agents better serve customers. In this episode of the Ahead of the Pack podcast, [...] | https://d2908q01vomqb2.cloudfront.net/c5b76da3e608d34edb07244cd9b875ee86906328/2021/01/29/pexels-anna-shvets-3727464-300x200.jpg | 1006701002 | Diana Krupa | 2021-03-26 17:59:00 | 29 Jan 2021 |
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