blog_posts: 041cc03187
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id | createdDate | title | link | postExcerpt | featuredImageUrl | hash | contributors | modifiedDate | displayDate |
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blog-posts#3-35096 | 2022-11-29 23:48:57 | Accenture’s Unified Agent Portal on AWS Improves Customer Experience and Reduces Operational Cost | https://aws.amazon.com/blogs/apn/accenture-unified-agent-portal-on-aws-improves-customer-experience-and-reduces-operational-cost/ | How can you create and deliver consistent, convenient, and unified customer experiences that drive growth? Learn how Accenture’s Connected Customer Experience solves these challenges through its Unified Agent Portal, which provides truly omnichannel (voice, chat, SMS, email, and video) interaction handling, ticket management, dashboards and reporting, and role-based views for agents and supervisors in a user-friendly single pane of glass. | https://d2908q01vomqb2.cloudfront.net/77de68daecd823babbb58edb1c8e14d7106e83bb/2022/11/23/Accenture-APN-Blog-112322-300x150.png | 041cc03187 | Tarun Mehra, Shawn Guenther, Kat Ferguson, Anil Taneja, Dilin Joy | 2023-01-20 22:52:56 | 29 Nov 2022 |
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