blog_posts: 015f45b53b
This data as json
id | createdDate | title | link | postExcerpt | featuredImageUrl | hash | contributors | modifiedDate | displayDate |
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blog-posts#41-3531 | 2021-07-15 17:10:25 | Contact center testing, training, and monitoring with Bespoken | https://aws.amazon.com/blogs/awsmarketplace/contact-center-testing-training-and-monitoring-with-bespoken/ | For customers building modern contact-center systems with Amazon Connect and Amazon Lex, quality is paramount. High-quality, accurate systems ensure that users aren’t frustrated and increase customer satisfaction (CSAT) as well as first-call resolution (FCR) rates. But it’s expensive and time-consuming to ensure modern Interactive Voice Response (IVR) and Intelligent Virtual Agent (IVA) systems are working [...] | https://d2908q01vomqb2.cloudfront.net/761f22b2c1593d0bb87e0b606f990ba4974706de/2021/07/14/call-center-concept-bespoken.jpg | 015f45b53b | John Kelvie | 2021-07-19 21:29:17 | 15 Jul 2021 |
Links from other tables
- 26 rows from blog_post_hash in blog_post_tags