blog_posts: 010aeee0f6
This data as json
id | createdDate | title | link | postExcerpt | featuredImageUrl | hash | contributors | modifiedDate | displayDate |
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blog-posts#3-50126 | 2024-04-04 19:44:50 | Optimize Customer Journey with a Bird’s Eye View of Customer Interactions from Joulica | https://aws.amazon.com/blogs/apn/optimize-customer-journey-with-a-birds-eye-view-of-customer-interactions-from-joulica/ | Contact centers often face challenges due to lack of visibility into customers’ omnichannel experiences. Joulica’s Customer Journey Analytics solution, part of AWS Contact Center Intelligence, provides a unified, real-time view of each customer’s journey across voice, digital, and social interactions. Built on AWS data streaming architecture, it empowers agents with holistic customer understanding and enhances customer satisfaction and brand perception through optimized experiences. | https://d2908q01vomqb2.cloudfront.net/77de68daecd823babbb58edb1c8e14d7106e83bb/2024/04/04/Joulica-APN-Blog-040424-300x150.png | 010aeee0f6 | Tony McCormack, Anand Sharma, Ninand Joshi | 2024-04-04 19:44:50 | 04 Apr 2024 |
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